Under Pressure Mandurah aims to provide high-quality pressure washing and exterior cleaning services. This Refund Policy explains when refunds may be issued and how concerns are handled.


 

No Change of Mind Refunds
 

Due to the nature of our services, refunds are not provided for change of mind once services have been completed.


 

Service Quality Concerns
 

If you are not satisfied with the service provided:

You must notify us within 48 hours of service completion

Provide clear details of the issue (photos may be requested)

We will assess the concern and, where appropriate, offer:

A re-clean of the affected area, or

A partial refund, at our discretion


 

No Guarantee on Stain Removal
 

While we aim for the best possible results:

Not all stains can be removed

Some stains (including oil, rust, deep organic staining, or chemical discolouration) may be permanent

Refunds will not be provided where stains cannot be removed due to the condition or nature of the surface.


 

Pre-Existing Damage
 

Refunds will not be issued for:

Pre-existing surface damage

Wear and tear, ageing, cracks, loose concrete, or damaged pavers

Issues caused by poor installation, inferior materials, or previously applied sealers

Cleaning may expose underlying damage that existed prior to service.


 

Weather & Environmental Factors
 

Results may be affected by weather, drainage, or environmental conditions beyond our control.

These factors do not qualify for a refund.


 

Missed or Incomplete Services
 

If we are unable to complete the agreed service due to:

Our fault, or

Unforeseen circumstances on our part

You will be offered:

A rescheduled service, or

A refund for the portion of work not completed


 

Cancellations
 

Cancellations must be made at least 24 hours before the scheduled service.

Late cancellations or no-shows may incur a call-out fee.

Deposits (if taken) are non-refundable for late cancellations.


 

Refund Method
 

Approved refunds will be processed using the original payment method where possible and within a reasonable timeframe.


 

Australian Consumer Law
 

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

You are entitled to a refund or remedy for a major failure, or compensation for any other reasonably foreseeable loss or damage.


 

Contact Us
 

If you have any questions about this Refund Policy or wish to raise a concern, please contact us:

Under Pressure Mandurah

📞 Phone: 0478 201 607 

📧 Email: info@underpressuremandurah.com.au